At Kiseka, we strive to deliver quality products and a satisfying shopping experience. Please review our policy carefully before making a purchase.

Returns

All orders are non-returnable, except in cases where a product is received in a damaged or defective condition.

To be eligible for a return:

• The item must be unused, unworn, with original tags, and in its original packaging.
• You must contact us at info.kiseka@gmail.com with images of the damaged product.

Important Notes:

• Reverse pickup will only be arranged if confirmed by our Customer Experience Team.
• Once approved, reverse pickup will be arranged within 7 days of receiving the request.

Exceptions / Non-Returnable Items

• Products cannot be returned due to sizing issues. However, if you need a different size, you may request an exchange within the allowed timeframe (see Exchange Policy below). We encourage you to refer to the size chart before placing your order.
• Customized products and items purchased during a sale are not eligible for return or exchange.

If you have any questions about a specific item, feel free to reach out to us before ordering.

Exchanges

• Exchange requests must be raised within 7 days of delivery.
• Only one exchange per order is allowed.
• Customized and sale items are not eligible for exchange.
• In case the requested size/product is unavailable, a store credit will be issued.
• The customer is responsible for courier charges related to reverse pickup.
• Once the returned item passes a quick quality check, your replacement will be dispatched promptly.

Refunds

We do not offer refunds under any circumstances.

Disclaimer

All designs and works displayed are the intellectual property of Kiseka. Unauthorized use, reproduction, resale, distribution, or incorporation into other works is strictly prohibited and subject to legal action.